My Partner ISC

Terms of Service

Last updated: June 1, 2026

These Terms of Service (the “Agreement”) are entered into between My Partner ISC and the company or individual accessing or using the Products or Services (the “Customer”). They set out all of the rights and obligations of the parties.

If you access or use the Products or Services on behalf of your company, you represent that you are duly authorized to accept this Agreement on its behalf. By registering for, accessing or using the Products or Services, the Customer signifies its acceptance of this Agreement and undertakes to comply with all of its terms and conditions.

1. About My Partner ISC

My Partner ISC (Information Systems & Consulting) is a Tunisian software publishing and information systems consulting company, founded in 2023 and based in Sfax, Tunisia.

My Partner ISC’s business consists of software publishing, mobile application development, the design and deployment of ERP, POS and CRM solutions, and digital transformation consulting and support.

2. Definitions

Products and Services: the software, mobile applications and ERP / POS / CRM solutions published by My Partner ISC, together with the related consulting, integration, maintenance and digital transformation support services, made available to the Customer.

Provider: My Partner ISC.

Customer: the company or individual accessing or using the Products and Services. Where the person accepting this Agreement does so on behalf of a company, any reference to the “Customer” means that company.

Effective Date: the date on which the Customer first accepts this Agreement.

Customer Content: all data, files, documents and information that the Customer transmits, uploads or processes through the Products and Services.

3. Purpose of the Agreement

The purpose of this Agreement is to define the conditions under which My Partner ISC makes its software, applications and consulting services available to the Customer, as well as the mutual rights and obligations of the parties. Any specific order (purchase order, signed quote or service contract) sets out the applicable scope, deliverables and pricing, and shall be interpreted in accordance with these terms.

4. Permitted Use and Restrictions

4.1 Permitted use. The Customer undertakes to use the Products and Services in accordance with their intended purpose, applicable Tunisian law and the terms of this Agreement.

4.2 Restrictions. In particular, the Customer shall not:

  • reproduce, copy, decompile, disassemble or reverse engineer the software, except to the extent permitted by law;
  • assign, sublicense, rent or make the Products and Services available to third parties without the prior written consent of My Partner ISC;
  • use the Products and Services for unlawful or fraudulent purposes or in a manner that infringes the rights of third parties;
  • circumvent or attempt to circumvent the security measures in place.

If the Customer breaches these restrictions, My Partner ISC may suspend or terminate access to the Products and Services, without prejudice to any other right or remedy.

5. Term, Subscription and Renewal

Subscription period: unless otherwise stated in the order form, the subscription period is one (1) month and renews automatically.

Pricing: the applicable prices are those stated in the quote accepted by the Customer. My Partner ISC may change its prices by giving at least thirty (30) days’ notice (in particular by email or notification), with the change taking effect from the next subscription period.

Non-renewal: the Customer may opt out of renewal by giving notice at least thirty (30) days before the end of the current subscription period.

6. Financial Terms

6.1 Prices. Prices for the Products and Services are stated in Tunisian dinars (TND), exclusive of taxes. Tunisian value added tax (VAT) and any other applicable taxes or duties are added at the rate in force on the invoice date.

6.2 Payment. Unless otherwise agreed, the Customer authorizes My Partner ISC to issue invoices at the agreed frequency. Invoices are payable in accordance with the terms and due dates stated on them or in the order form.

6.3 Late payment. Any late payment may give rise to late payment penalties calculated in accordance with applicable Tunisian law, and to suspension of the Products and Services after a formal notice has remained unanswered.

7. Intellectual Property

7.1 Rights of My Partner ISC. My Partner ISC retains all intellectual property rights in its software, applications, source code, methodologies, know-how and materials. This Agreement grants the Customer a personal, non-exclusive and non-transferable right of use, limited to the term of the subscription or service.

7.2 Customer Content. The Customer retains full ownership of its Customer Content. It grants My Partner ISC only the rights strictly necessary to provide the Products and Services. The Customer warrants that it holds all rights required in the Customer Content and shall hold My Partner ISC harmless against any third party claim in this respect.

8. Personal Data Protection

8.1 Legal framework. My Partner ISC processes personal data in compliance with Tunisian Organic Law No. 2004-63 of July 27, 2004 on the protection of personal data and the decisions of the National Authority for the Protection of Personal Data (INPDP). Processing operations subject to authorization or declaration are the subject of the required filings with the INPDP.

8.2 European Union customers. Where the Customer is established in the European Union, or where data relating to EU residents is processed, My Partner ISC also endeavors to comply with the principles of the General Data Protection Regulation (GDPR, EU 2016/679) applicable to its role as processor or controller, as the case may be.

8.3 Security and confidentiality. My Partner ISC implements appropriate technical and organizational measures to preserve the security, integrity and confidentiality of data. With regard to data subjects, the Customer has the rights of access, rectification, objection and erasure provided by law, which may be exercised by contacting contact@mypartner-isc.com.

9. Confidentiality

Each party undertakes to keep confidential the confidential information disclosed by the other party under this Agreement, to use it only for the purposes of performing this Agreement and not to disclose it to third parties without prior authorization. This obligation remains in force for the entire term of the Agreement and for three (3) years after its end.

10. Warranties and Liability

10.1 Warranty of conformity. My Partner ISC warrants that the Products and Services will be provided with the care and diligence consistent with industry best practices. My Partner ISC undertakes to correct, within a reasonable time, duly reported and reproducible defects affecting its software.

10.2 Limitation of liability. The total liability of My Partner ISC, for all damages combined, is limited to the amounts actually paid by the Customer for the Products and Services during the twelve (12) months preceding the event giving rise to the claim. My Partner ISC shall not be liable for indirect damages, such as loss of business, loss of data or loss of revenue.

10.3 Force majeure. Neither party shall be liable for any failure to perform its obligations resulting from a force majeure event within the meaning of Tunisian law.

11. Indemnification and Covered Claims

11.1 Claims covered by the Provider. My Partner ISC shall indemnify the Customer against any third party action, proceeding or claim alleging that the Products and Services, when used in accordance with this Agreement, infringe that third party’s intellectual property rights.

11.2 Claims covered by the Customer. The Customer shall indemnify My Partner ISC against any action, proceeding or claim arising from (1) Customer Content infringing the rights of a third party, or (2) a breach by the Customer of the use restrictions set out in Section 4.

11.3 Overall cap. The total amount of indemnification due under this Section is capped at the amounts paid or payable by the Customer to My Partner ISC during the twelve (12) months preceding the claim.

12. Termination

Either party may terminate this Agreement in the event of a material breach by the other party that is not remedied within thirty (30) days of a written formal notice being sent. Upon termination, the Customer shall cease all use of the Products and Services and pay any amounts outstanding as of the effective date of termination.

13. Governing Law and Jurisdiction

This Agreement is governed by Tunisian law. In the event of a dispute relating to its formation, interpretation or performance, and failing an amicable resolution, exclusive jurisdiction is conferred on the competent courts of Sfax, Tunisia.

14. Notices

Any notice under this Agreement shall be sent:

  • To My Partner ISC: contact@mypartner-isc.com
  • To the Customer: the primary email address associated with the Customer’s account.

15. General Provisions

If any provision of this Agreement is held to be void or unenforceable, the remaining provisions shall remain in full force and effect. A party’s failure to enforce a breach shall not constitute a waiver of its right to do so later. This Agreement constitutes the entire agreement between the parties relating to its subject matter and supersedes any prior agreement.